Guide • For churches
Church welcome team playbook
Most first-time visitors decide in the first 7 minutes whether they'll come back. Here's the playbook used by growing churches — adapt it for your context.
1. Roles (minimum viable team)
- Parking host — first face guests see.
- Door greeter — opens the door, hands a bulletin/welcome card.
- Lobby host — answers "where's…?" questions and walks new families to kids check-in.
- Connection point — staffed table with coffee, info, and an obvious "first time?" sign.
2. The 10-foot rule
Anyone within 10 feet of a guest gets a warm hello. Train every regular, not just the team.
3. Connection card — the 5 fields that matter
- Name
- Email or phone (let them choose)
- One thing we can pray for
- How did you hear about us?
- Best next step (small group / class / meet a pastor)
4. Follow-up sequence
Use our free visitor follow-up funnel builder to generate a 7-touch plan: 2-hour text, day-1 email, day-3 handwritten note, day-7 check-in, day-10 personal invite, day-21 call, day-30 next-step email.
5. Make it sticky
Create a private congregation group for your welcome team — share today's devotional, post prayer for guests, and keep everyone aligned without another group chat.
Related
Ready to run this?
Create your free church page and switch on congregation mode for your welcome team.